ByContact Specsavers Customer Service Without Waiting on Hold
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is handled by each retail location, making it very difficult to get in touch with a representative from the main office.
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Specsavers Customer Service Contact Numbers
| Specsavers Support/FAQ Site | Contact Page |
| Specsavers Phone Number 1 | 0345 2020 241 |
| Specsavers Phone Number 2 | 0207 1000 241 |
| Specsavers Fax | 01481 235555 |
| Specsavers Online Chat | Chat Tool |
| Specsavers Address | Customer Care Manager, Specsavers Optical Group, FREEPOST GU209, Guernsey, GY1 5SS |
For , contact your nearest retail location to discuss any issues or concerns you have with their products or services. Every store is managed by a local director that receives specialised support from the main Specsavers office.
There are several ways to contact local stores:
Opticians / Audiologists
If you are experiencing problems with your prescription or have concerns about your eye health, a local Specsavers optician can advise what remedy is best for you. A local audiologist can address any concerns you may be having with your hearing.
Specsavers states "your local store is your first point of call." Use the full store list to find an optician or hearing centre near you.
The local retail store can help you:
- Get a copy of your current prescription
- Cancel appointments
- Change contact details
- Opt-out of marketing materials
For customers that cannot visit a Specsavers store due to a disability or mental or physical illness, they can request a home visit by calling 0808 239 7238 to schedule an appointment.
Online Contact Form
The Specsavers customer service email is accessed by using the online Contact Form. Your request will be sent to a local store, which will contact you to make an appointment.
Ask the Expert
The "Ask the Expert" online chat tool is available on the Specsavers website. You can talk to experts about any non-urgent hearing and sight-related issues you are currently experiencing. Call 111 for all urgent issues.
By Mail
You can reach Specsavers via their FREEPOST address at:
Customer Care Manager
Specsavers Optical Group
FREEPOST GU209
Guernsey, GY1 5SS
The correspondence is forwarded to a local store, which will address your concerns and contact you directly with any questions.
Specsavers Corporate Address
If you can't get help from a local store, or are not happy with the service you received, you may want to contact the corporate office directly.
The is 0345 2020 241, or 0207 1000 241, and the fax number is 01481 235555.
The main offices are located at:
Specsavers Optical Group
La Villiaze
St. Andrew's
Guernsey, GY6 8YP
The departments located at this address include:
- Product Development
- Marketing
- Creative
- Public Relations
- International & Healthcare
- Retail
- Information Technology
- Commercial
- Finance
- HR & Communications
- Insurance
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